Teddy jacket with hoodie

WE SHIP ALL OF OUR PRODUCTS WORLD-WIDE. THE PRICE OF SHIPPING DEPENDS ON THE AREA CHOSEN AND THE SIZE AND WEIGHT OF THE PACKAGE.  MATILDAKNOWS OFFERS DELIVERING THE PACKAGE, USING REGISTERED LITHUANIAN REGULAR POST SERVICE. 

REGISTERED LITHUANIAN REGULAR POST SERVICE DELIVERS THE PACKAGE IN EU WITHIN 14-25 WORKING DAYS FOLLOWING THE EMAIL CONFIRMATION THAT YOUR ORDER WAS DISPATCHED, UNLESS IT’S A HECTIC FESTIVE PERIOD THAT CAN INCREASE DELIVERY PERIOD SIGNIFICANTLY REGARDLESS OF OUR QUICK DISPATCH EFFORTS. IN LITHUANIA DELIVERY TIME - 2-3 WORKING DAYS. USUALLY IT TAKE US 1-2 WORKING DAYS TO PROCEED THE ORDER, UNLESS THE CUSTOMER HAS BEEN NOTED DIFFERENTLY IMMEDIATELY AFTER THE ORDER HAS BEEN PLACED. REGISTERED REGULAR POST PRICE RANGE DIFFERS FROM 7 EUR TO 40 EUR / ORDER, DEPENDING ON THE SIZE AND WEIGHT OF THE PACKAGE AND DESTINATION CHOSEN. 

SHIPPING FEES ARE NOT INCLUDED INTO THE PRICE AND WILL BE ADDED TO YOUR ORDER DURING THE CHECK-OUT PROCESS BEFORE THE PURCHASE. 

IF YOU ARE NOT FULLY SATISFIED WITH YOUR PRODUCT, YOU HAVE UP TO 14 WORKING DAYS AFTER THE DAY OF DELIVERY OF YOUR ORDER TO RETURN THE PRODUCT AND RECEIVE A REFUND, PROVIDED THAT THE RETURNED PRODUCT IS IN THE SAME CONDITION AS IT WAS IN UPON YOUR RECEIPT. THIS MEANS THAT THE PRODUCT SHOULD NOT BE DAMAGED, SOILED, WASHED, ALTERED OR WORN (OTHER THAN TO TRY IT ON) AND THAT ANY LABELS OR TAGS SHOULD BE INTACT. PLEASE KINDLY NOTE THAT RETURNS WITH SIGNS OF USE WILL BE REJECTED. YOU WILL BE RESPONSIBLE FOR THE COST OF RETURNING THE PRODUCT TO US.

UPON RECEIPT OF THE RETURNED PRODUCT, WE WILL FULLY EXAMINE IT AND NOTIFY YOU OF YOUR RIGHT TO A REFUND VIA E-MAIL WITHIN A REASONABLE PERIOD OF TIME (AND IN ANY CASE, NO LATER THAN WITHIN 14 DAYS OF RECEIVING YOUR RETURNED PRODUCT). WE WILL PROVIDE A REFUND TRYING TO USE THE SAME METHOD USED TO MAKE THE PAYMENT. SHOULD YOU HAVE ANY QUESTIONS CONCERNING THE RETURN OF OUR PRODUCTS, DON'T HESITATE TO CONTACT US AT INFO@MATILDAKNOWS.COM

CONTACT PERSON:

INGA BUTAUSKĖ
MB MATILDOS NUOTYKIS
RASOS G. 6, RINGAUDAI
LT 53331, KAUNAS
LITHUANIA

WE RECOMMEND THAT YOU SEND YOUR RETURNS VIA A TRACKED DELIVERY SERVICE. WE WILL NOT ACCEPT RESPONSIBILITY FOR LOST PACKAGES.